Billing FAQ
Refunds, receipts, failed payments, and how cancellations affect access.
Answers to the most common billing questions.
How do I cancel?
Open Manage Subscription from your profile menu and cancel there. You keep access to your plan's features until the end of the period you already paid for. See Managing your subscription.
Will I get a refund if I cancel?
Cancelling stops future charges; you retain access until the current period ends so you get full value from what you paid. For specific refund requests, contact support.
Where are my receipts?
Payments are handled by Stripe, which emails a receipt for each charge. Check the inbox for the email on your account.
My payment failed — what now?
Update your card in Manage Subscription. If a charge keeps failing, your access may pause until payment succeeds.
I have another billing question
Email support@bekodia.com or use Contact support in the navigation.