Billing FAQ
Refunds, receipts, failed payments, and how cancellations affect access.
Answers to the most common billing questions.
How do I cancel?
Open Manage Subscription from your profile menu and cancel there. You keep access to your plan's features until the end of your current billing period. See Managing your subscription.
Will I get a refund if I cancel?
Cancellation stops automatic renewal. Access continues through the current billing period. For a refund request, contact support so the request can be reviewed.
Where are my receipts?
Payments are handled by Stripe, which emails a receipt for each charge. Check the inbox and spam folder for the email address associated with your account.
My payment failed — what now?
Update your payment method in Manage Subscription. If a charge continues to fail, your access may pause until payment succeeds.
I have another billing question
Email support@bekodia.com or use Contact support in the navigation. Never send your password or complete payment-card number.